Master and Diploma Seminar Fall 2011 with Deutsche Telekom


The primary objective of the seminar is to analyze information systems development and use from different perspectives. The secondary objective is to provide students with techniques of scientific writing. To ensure practical relevance, six of our research topics will be co-chaired by our practice partner, the Center for Strategic Projects (CSP) of Deutsche Telekom, who provide in-house consulting services. Important aspects of all papers are the evaluation, structuring, and classification of existing research work and the presentation of a detailed and thorough overview of the current state of the art regarding a practically relevant topic. Moreover, for several assignments the findings are to be substantiated in a case study with the practice partner. In addition, scientific work also includes the creation of new knowledge. The participation in the seminar can be regarded as an important preliminary step towards a successful completion of the master/diploma thesis.




Topic Managing Information Resources in Global IT Organizations
Lecturer Prof. Dr. Armin Heinzl and Research Assistants
Corporate Partner Deutsche Telekom, Center for Strategic Projects
Keynote Mr. Müller-Lausus, Head of Operations & IT at CSP: "IT Strategy and its Implementation at Deutsche Telekom"
Contact hours per week 2 SWS, conducted as a block seminar
Prerequisite Second year of master program; "Vordiplom" (or comparable degree) and at least 4 completed Wifo-modules or agreed otherwise
Registration Extended early-bird with 3 preferences till: 07.08.2011; first come-first served assignment of open topics till 11.09.2011
Language English
Date and Location November 16, 2011, 9:00 AM - 1:00 PM, Roche-Forum (L5,1)
Contact Kai Spohrer

Important dates

  • <b>Info session:</b> Tuesday, July 12, 2011 at 4:00 PM <link>in our online meeting room</link>
  • <b>Registration:</b> open until August 7, late registration until September 11
  • <b>Introduction to Literature Management:</b> Thursday, September 15, 12:00 AM, Computer Pool L7, 3-5, 358
  • <b>Paper submission:</b> before November 10, 2011, 3:30 PM
  • <b>Seminar session:</b> November 16, 2011, 9:00 AM - 1:00 PM, Roche-Forum (L5,1)

Info Slides and Topics

Thank you for visiting the info session. Here are the slides.


Topic Contents Advisor
1. Explanation and Measurement of Software Development Performance Which approaches do exist to explain the performance of development teams (e.g. in the automotive industry)? Which measurement methods have been proposed and are they applicable for software development? Christoph Schmidt
2. Effects of Information Overload on Information Seeking Behavior and Task Performance Which mechanisms have been identified to cope with information overload so far? Which recommendation can be deduced for the design of information systems which effectively reduce both the risk and the possible negative consequences of information overload. Erik Hemmer
3. Learning in Agile Software Development Teams Which are the decisive factors for successful learning within agile software development teams? Kai Spohrer
4. Approaches for the Evaluation of Artifacts in Design Science The evaluation of newly created software artifacts is a substantial part of design science research. The goal of this seminar thesis is to provide a synopsis of literature regarding evaluation methods as well as the provision of examples for the single methods. Lars Klimpke
5. KPIs for Software-as-a-Service on a Process Level How do Software-as-a-Service solutions contribute to the productivity of specific organizational processes? Which KPIs are suitable to measure this contribution? What can a Software-as-a-Service KPI framework look like? Marko Nöhren
6. The Influence of Authority on the Performance of IT-Governance What influence does formal and real authority of the IT-governance unit have on a successful IT governance implementation? Miroslav Lazic
7. Aggregation Points and Digital Complementary Assets How do companies that provide digital services profit from the interaction with complementors? Such complementors offer digital services with relevant impact on the other company's business but with higher economies of scale. Tommi Kramer, Marko Nöhren
8. The Service in Software-as-a-Service What is the service in Software-as-as-Service? What can vendors learn from other service industries? Sebastian Stuckenberg
9. Strategic Challenges for International ICT Organizations (with Deutsche Telekom) Which strategic challenges do international ICT organizations face? Which recommendations for short-term action can be deduced from the challenges and how can those be supported by external service providers? Sven Scheibmayr
10. Industrialization of ICT - Typical "Assembly Lines" for Standard Products I (with Deutsche Telekom) Which services, like systems integration or data center operations, provided by large ICT companies can be modularized or standardized? What is the role of cloud computing for that matter? Marko Nöhren
11. Industrialization of ICT - Typical "Assembly Lines" for Standard Products II (with Deutsche Telekom) To which degree can the process of service provision of large ICT companies for services like systems integration or data center operations be standardized within the scope of large outsourcing deals? Tommi Kramer
12. Innovation & Product Development Processes (with Deutsche Telekom) What can ICT organizations learn from the software industry to reduce the time to market with agile product development and partnering (3rd party services)? Sebastian Stuckenberg
13. Application Development Process I (with Deutsche Telekom) What can a KPI framework look like to assess the effectivity and effiency of large ICT service providers' application development processes? Christoph Schmidt
14. Application Development Process II (with Deutsche Telekom) What are the advantages and disadvantages of different software development process types and process models for large ICT service providers? Kai Spohrer

Process Milestones to be Validated With Advisor

 All milestones need to be validated with the corresponding advisor of the chair:

  • Literature Review presented to academic advisor: before Sep 15
  • First contact with Deutsche Telekom advisor for the case study
  • Rough Concept in coordination with advisor of the chair: before Sep 30
  • Validate detailed concept of content and structure with academic advisor: before Oct 15
  • Submit final paper: before Nov 10, 3:30 PM
  • Validate slides for final presentation with academic advisor: before Nov 10
  • Presentation: Nov 16
  • Comprehensive Feedback / Lessons Learned for Diploma Thesis: on appointment


  • The literature review should be done by students independently.
  • The review shall include electronic literature sources offered by the University of Mannheim (Rechercheportal)  as well as sources available on the internet.
  • Overviews of literature sources are available at the library and here.


  • <LINK _blank>Mandatory Guidelines</LINK>
  • <link - download>Short Introduction: Academic writing (German)</LINK>
  • <a href="" target="_blank">Conference and Journal Ranking (WIRTSCHAFTSINFORMATIK)</a>
  • <a href="" target="_blank">Journal Ranking (AIS)</a>
  • <LINK _blank>Word Template</LINK>
  • <LINK _blank>LaTeX template with instructions and sample document</LINK>