Information Systems in the Service Industry

Schedule Change

Session 8: IS in Finance, Banking, and Insurance II:

Wednesday October 27, 2010 15:30 – 17:00h in room A5, 6 C - C 014 

Lecture

Degree Course BSc, Diploma
Lecturer Prof. Dr. Armin Heinzl
Contact hours per week 2
Grading Written exam
ECTS 6
Language of instruction English
Room L 9, 1-2 - 001
Time Tuesday, 12:00-13:30 h, September 7 - December 10, 2010
Office hours on appointment
Additional information https://plattform.uni-mannheim.de/

Learning objectives

Understand the specifics of information systems in the service industry. Learn how the different phases of service processes can be supported by information systems. Learn about the function and application logic of information systems in selected application domains (transportation, health care, finance, banking, and insurance, telecommunication, and mobile services).

Content

This course deals with the application logic of information systems in the service industry. It provides an overview of service processes and illustrates how different phases of service processes can be supported by information systems. The course focuses on selected service domains like transportation, finance, telecommunication and software. Participants become acquainted with the respective functionality as well as the specificities of these domains. Moreover, the course demonstrates the challenges which arise when services are enabled by information systems. The course is suitable for information system as well as business administration students.

Exercise

Degree Course BSc, Diploma
Lecturer Dipl.-Wirtsch.-Inf. Sebastian Stuckenberg
Language of instruction English
Room O 129 or O 135 (see schedule)
Time Thursdays B5 (15:30 – 17:00)
Office hours on appointment

Schedule

No. Date Topic Lecturer
1 07.09.2010 Intro, Information Systems, Service Processes Prof. Heinzl
2 14.09.2010 Service Support Systems Prof. Heinzl
3 21.09.2010 IS in the service process Prof. Heinzl
4 28.09.2010 IS in Transportation I Prof. Heinzl
5 05.10.2010 IS in Transportation II Prof. Heinzl
E1 07.10.2010 Exercise: Service Fundamentals (O 129) Stuckenberg
6 12.10.2010 IS in Finance, Banking, and Insurance I Prof. Heinzl
7 19.10.2010 Visiting Talk: Treasure Intelligence Treasure Intelligence
E2 21.10.2010 Exercise: Transportation (O 129) Stuckenberg
8 27.10.2010 IS in Finance, Banking, and Insurance II (15:30 - 17:00h in A5, 6C - C 014) Prof. Heinzl
9 02.11.2010 IS in the Software Industry I Stuckenberg
E3 04.11.2010 Exercise: Finance, Banking, and Insurance (O 135) Stuckenberg
10 09.11.2010 IS in the Software Industry II Stuckenberg
11 16.11.2010 IS in Telecommunication Prof. Heinzl
E4 18.11.2010 Exercise: Software Industry (O 129) Stuckenberg
12 23.11.2010 Visiting Talk Deutsche Telekom
13 30.11.2010 Buffer
07.12.2010 no lecture

Literature

Text Book:

  • Bodendorf, Freimut: Wirtschaftsinformatik im Dienstleistungsbereich, Berlin u.a. 1999.
  • Fitzsimmons, James A.: Service management: operations, strategy, and information technology, Mc Graw Hill, New York 2007.
  • Heinrich, Lutz J., Roithmayr, Friedrich, Heinzl, Armin: Wirtschaftsinformatik-Lexikon, 7. Auflage, München, Wien, Oldenbourg 2004.

References (extract):

  • Alavi, M.; Leidner, D. E. (2001): "Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and research Issues.” In: MIS Quarterly, 25(1), S. 107-136. 
  • Bartmann, Dieter (Hrsg.): Bankinformatik. Gabler, 2004.
  • Buxmann, Peter ; Diefenbach, Heiner ; Hess, Thomas: "Die Softwareindustrie: Okonomische Prinzipien, Strategien, Perspektiven.", Berlin, Heidelberg, Springer Verlag, 2008 
  • Bitz, MichaelMichael: Finanzdienstleistungen. 6. Aufl., Oldenbourg, 2002.  
  • Bodendorf, Freimut: Wirtschaftsinformatik im Dienstleistungsbereich, Berlin u.a. 1999.
  • Brehm, Lars and Heinzl, Armin and Markus, L. (2001) "Tailoring ERP Systems: A Spectrum of Choices and their Implications" In: Nunamaker, J. and Sprague, R. (eds): Proceedings of the 35. Hawai'i International Hawai’i International Conference Of System Science (HICSS), Maui, Hawaii 2001 
  • Carraro, Gianpaolo: SaaS Simple Maturity Model. Internetblog. http://blogs.msdn.com/gianpaolo/archive/2006/03/06/544354.aspx. Version: March 2006 
  • Cento, Alessandro (2009): "The Airline Industry", Physica Verlag, Heidelberg.
  • Choudhary, Vidyanand: Comparison of Software Quality Under Perpetual Licensing and Software as a Service. In: Journal of Management Information Systems 24 (2007), Nr. 2, S. 141–165 
  • Datamonitor: "Global Software Industry Profile”, 2008. 
  • Fitzsimmons, James A.: Service management: operations, strategy, and information technology, Mc Graw Hill, New York 2007.
  • Gopalakrishnan, Balaji, Johnson Ellis. L. (2005): "Airline Crew Schedluing: State-of-the-Art", Springer, Berlin.
  • Hartmann-Wedels, Thomas; Pfingsten, Andreas; Weber, Martin: Bankbetriebslehre. 3. Auflage, Springer, 2004.
  • Gardner, S. R. (1998): "Building the Data Warehouse.” In: Communications of the ACM, 41(9), S. 52-60.
  • Heinrich, Lutz J., Heinzl, Armin, Roithmayr, Friedrich: Wirtschaftsinformatik, 3. Auflage, München, Wien, Oldenbourg 2007 , p.13-25.
  • Heinrich, Lutz J., Roithmayr, Friedrich, Heinzl, Armin: Wirtschaftsinformatik-Lexikon, 7. Auflage, München, Wien, Oldenbourg 2004.  
  • Maurer (2002): "Luftverkehrsmanagement", 2. Aufl., Oldenbourg, München.
  • Meffert (2000): "Marketing", 9. ed., Gabler, Wiesbaden.  
  • Mertens, P.: Integrierte Informationsverarbeitung 1, Gabler Verlag, Systens Wiesbaden 2007, p. 28-46.
  • Mertens, P.: Integrierte Informationsverarbeitung 2, Gabler Verlag, Wiesbaden 2000.
  • Olsen, Eric R.: Transitioning to Software as a Service: Realigning Software Engineering Practices with the New Business Model. In: SOLI ’06. IEEE International Conference on Service Operations and Logistics, and Informatics Shanghai : IEEE 2006 S 266 271 
  • Pompl (2002): "Luftverkehr" 4 Aufl Springer Berlin Luftverkehr , 4. Aufl., Springer, Berlin.
  • Sääksjärvi, Markku ; Lassila, Aki ; Nordström, Henry: Evaluating the Software as a Service Business Model: From CPU Time-sharing to Online Innovation Sharing. In: Isaisas, Petro (Hrsg.) ; Kommers, Piet (Hrsg.) ; Mc-Pherson, Maggie (Hrsg.): IADIS International Conference e-Society 2005,2005, S. 177–186 
  • Turner, Mark ; Budgen, David ; Brereton, Pearl: Turning software into a service. In: IEEE Computer 36 (2003), Nr. 10, S. 38–44