Process Management


Degree Course MSc, Diploma
Lecturer Prof. Dr. Armin Heinzl
Contact hours per week 2 + exercise
Grading 60-minute written exam (optional assignment)
Language of instruction English
Room SN 169
Time Tuesdays, 12:00-3:15pm (Feb 19th, Mar 5th, Mar 19th, Apr 16th, Apr 30th, May 14th, (May 28th))
Office hours By appointment
Additional information There is an Ilias group for this lecture which contains all additional materials. You can register by selecting the lecture in the Portal of the University of Mannheim (university calendar). Afterwards, you can access all materials via


In this lecture, theoretical concepts and methods in process management will be presented. After completing the class you should be able to

  • recognize the significance of process management
  • model and analyze business processes by using particular techniques and tools
  • define the structure of processes in a semantically precise way
  • examine the (dynamic) behavior of objects in processes
  • improve the design of processes




Degree Course MSc, Diploma
Lecturer Dipl.-Wirtsch.-Inf. Alexander Scheerer
Language of instruction English
Room The first two exercises take place in SN 169. The following exercises take place in L 7, 3-5 - 358 (bwl.pool)
Time Tuesdays, 12:00-13:30 (Mar 12th, Apr 9th), 12:00-13:30 or 13:45-15:15 (Apr 23rd, May 7th, 28th)
Office hours by appointment

Schedule (preliminary)

No. Topic Lecturer
1 Fundamentals & Process Modeling via UML Prof. Heinzl
2 Process Modeling: Basic Petri Nets & ARIS, BPMN vs. Petri Nets Prof. Heinzl
3 Process Analysis: Structural Analysis & Boston Consulting Workshop (Introduction & Assignment) Prof. Heinzl & Dr. Michael Grebe
Easter Holiday - no lecture
Easter Holiday - no lecture
4 Behavioral Analysis: Waiting Queues and GPSS & Process Analysis: Behavioral Analysis: Simulations Prof. Heinzl
5 Process Implementation: Workflow Systems Prof. Heinzl
6 Process Controlling Prof. Heinzl
tbd Boston Consulting Workshop (Presentations) Dr. Michael Grebe


  • Van der Aalst, W.; van Hee, K.: Workflow Management: Models, Methods and Systems, Berlin u.a. 2002.
  • Oberweis, A.: Modellierung aus Ausführung von Workflows mit Petri-Netzen, Stuttgart 1996.
  • Jablonski, S.: Workflow-Management-Systeme: Modellierung und Architektur, Bonn 1995.