IS 610 Information Resource Management


Degree Course MSc, Diploma
Lecturer Prof. Dr. Armin Heinzl
Contact hours per week 2
Grading Written exam
Language of instruction English
Room Schloß Ostflügel - O 133
Time Tuesday, 15:30 - 17:00 h, September 8 - December 1, 2009
Office hours on appointment
Additional information


Modern organizations are influenced by information systems (IS) in various ways. As competition becomes borderless, organizations are forced to continually examine ways to operate more efficiently. Information systems are often a means of obtaining efficiencies in such environments. Systems are also a key enabler of new products, services, and processes.

Learning objectives

This course is designed for students who desire an insightful synopsis of information resource management concepts and practices. It emphasizes the management of information systems. The course examines issues associated with managing IT issues in various settings. Information management issues will be discussed from a planning, governance, and controlling perspective.


No. Date Topic Lecturer
1 08.09.09 Introduction: The Evolving Role of IS Prof. Heinzl
2 15.09.09 IT Alignment and Strategy Prof. Heinzl
3 22.09.09 IT Leadership Prof. Heinzl
4 29.09.09 Case: Royal Caribbean Cruise Line Prof. Heinzl
5 06.10.09 IT Governance: Centralization vs. Decentralization of IS Resources Prof. Heinzl
6 13.10.09 Sourcing Options, Transaction Cost Theory and the Outsourcing Decision Prof. Heinzl
7 20.10.09 Outsourcing Relationship Management and Shared Service Centers Prof. Heinzl
8 27.10.09 Business Process Outsourcing and Offshoring Prof. Heinzl
9 03.11.09 Offshoring and Shared Service Centers Prof. Heinzl
10 10.11.09 Visiting Talk: "Infosys - The Global Delivery Model - How it really works" Infosys
11 24.11.09 Case: Old Mutual of South Africa Prof. Heinzl
12 24.11.09
(17:15 – 18:45h)
IS/T Returns/Controlling Prof. Heinzl
13 01.12.09 Case: Cathay Pacific Hong Kong
Prof. Heinzl

Exercise course

Degree Course MSc, Diploma
Lecturer Dipl.-Kffr. Jessica Winkler
Language of instruction English
Room L 7, 3-5, room 031
Time Monday (3 sessions), 13:45 – 17:00h

September 21, 2009
October 5, 2009
October 12, 2009
Office hours on appointment

Exercise course schedule

No. Date Topic Lecturer
1 21.09.09
  • Introduction to empirical research
  • Foundations of theory development
2 05.10.09
  • Introduction to Structural Equation Modeling (SEM)
3 12.10.09
  • Practical example / tutorial
  • Applying Partial Least Squares (PLS)


A reader with selected literature will be distributed at the beginning of the course.