Process Management


Degree Course MSc, Diploma
Lecturer Prof. Dr. Armin Heinzl
Contact hours per week 2 + exercise
Grading 45-minute written exam
Language of instruction English
Room L15, 1-6 A001; Exception: Friday 18th of March in O145
Time Tuesday 12:00 - 13:30, February 22 - June 3, 2011; Single session: Friday March 18, 13:45 - 15:15
Office hours By appointment
Additional information There is an Ilias group for this lecture which contains all additional materials. You can register by selecting the lecture in the Portal of the University of Mannheim (university calendar). Afterwards, you can access all materials via


In this lecture, theoretical concepts and methods in process management will be presented. After completing the class you should be able to

  • recognize the significance of process management
  • model and analyze business processes by using particular techniques and tools
  • define the structure of processes in a semantically precise way
  • examine the (dynamic) behavior of objects in processes
  • improve the design of processes




Degree Course MSc, Diploma
Lecturer Dipl.-Wirtsch.-Inf. Tommi Kramer
Language of instruction English
Room L9, 1-2 001
Time Thursday (10.03, 24.03, 05.05, 26.05) 13:45-15:15 h
Office hours by appointment

Schedule (preliminary)

No. Date Topic Lecturer
1 22.02.2011 Fundamentals Prof. Heinzl
2 01.03.2011 Process Modeling via UML Prof. Heinzl
3 08.03.2011 Process Modeling: Basic Petri Nets Tommi Kramer
E1 10.03.2011 Exercise 1 Tommi Kramer
4 18.03.2011 at 13:45 (Room O145) Process Modeling: High-Level Petri Nets Prof. Heinzl
5 22.03.2011 Process Modeling: ARIS, BPMN vs. Petri Nets Prof. Heinzl
E2 24.03.2011 Exercise 2 Tommi Kramer
6 29.03.2011 Process Analysis: Structural Analysis Prof. Heinzl
7 05.04.2011 Process Analysis: Behavioral Analysis: Waiting Queues and GPSS Prof. Heinzl
8 12.04.2011 Guest Lecture: t.b.a. Prof. Jan Mendling
19.04.2011 Easter Holiday - no lecture
26.04.2011 Easter Holiday - no lecture
9 03.05.2011 Boston Consulting Workshop (Introduction & Assignment) Dr. Michael Grebe
E3 05.05.2011 Exercise 3 Tommi Kramer
10 10.05.2011 Process Analysis: Behavioral Analysis: Simulations Prof. Heinzl
11 17.05.2011 (9 am - 5 pm) Boston Consulting Workshop (Presentations) Dr. Michael Grebe
12 24.05.2011 Process Implementation: Workflow Systems Prof. Heinzl
E4 26.05.2011 Exercise 4 Tommi Kramer
13 31.05.2011 Process Controlling Tommi Kramer


  • Van der Aalst, W.; van Hee, K.: Workflow Management: Models, Methods and Systems, Berlin u.a. 2002.
  • Oberweis, A.: Modellierung aus Ausführung von Workflows mit Petri-Netzen, Stuttgart 1996.
  • Jablonski, S.: Workflow-Management-Systeme: Modellierung und Architektur, Bonn 1995.